Manager, Children and Young People’s Services, Stoke-on-Trent City Council, 2012

“ I remember sitting . . . in the second session and thinking, ‘Wow this really works’! Being listened to without interruption feels weird at first but was the first step to me being helped to work things out, giving me the benefit of the wisdom in the room….but the solution was mine and I could do it. We talk a lot about the benefits of reflective practice but in the action learning set we have support and permission to actually do it.” Manager, Children and Young People’s Services, Stoke-on-Trent City Council, 2012